Refund Policy

Last updated: October 27, 2026

We want you to be happy with your server. Here's how refunds work.

Your first payment

If Cozy Servers isn't right for you, email support@cozyservers.com within 3 days of your first payment and we'll refund it in full. This applies once per customer.

Monthly renewals

Renewal payments are not refunded, and we don't refund partial months. When you cancel, your server keeps running until the end of the month you've paid for, and you won't be charged again.

If we let you down

If your server is unavailable for an extended time because of a problem on our side, contact us and we'll make it right with a credit or a refund for the affected time.

When refunds don't apply

We don't refund accounts suspended or closed for breaking our Terms of Service or Acceptable Use Policy, except where the law requires it.

How refunds are paid

Refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.

Before disputing a charge

If something looks wrong on your statement, please email us first at support@cozyservers.com. We can usually sort it out faster than a bank dispute.